Get in touch with the team behind Pondera Health, or find the answer to the most common questions.
Write to soporte@ponderahealth.com and we will reply by email.
To help us answer faster, include the email of your Pondera Health account, your phone model and what you were doing when the problem appeared.
You can also report a problem from the app, under Profile › Help & Support › Report a Bug: the report is sent with your device and app version attached.
How do I add a food to my daily log? Go to the Diary screen, select the meal and add a food from your history, favorites or search.
Can I create my own foods? Yes. From the add food section you can create a new one manually with portion, calories and nutrients.
How do I switch profiles? From the profile section. If you have several linked profiles, select the one you want to use.
How do I update my calorie and macro goals? In My Profile you can edit your targets for calories, protein, fat and carbs based on your current goal.
What do I do if a food has incorrect data? Report it from the Help & Support section, or recreate the food manually with the correct information.
Can I use the app on more than one device? Yes, as long as you sign in with the same account. Your data syncs whenever there is a connection.
Premium is billed by the App Store or Google Play and renews automatically until you cancel it there. You can see your plan under Profile › My subscription.
• To cancel on iPhone: Settings › your name › Subscriptions › Pondera Health.
• To cancel on Android: Google Play › your profile › Payments & subscriptions › Subscriptions › Pondera Health.
If you changed phones or reinstalled the app, open the Premium screen and tap Restore purchases with the same store account you subscribed with. The full cancellation policy (in Spanish) is at https://ponderahealth.com/cancellation.
Go to Profile › Privacy & Security › Delete account and confirm your identity with your password, or with Google or Apple if you sign in through one of them. The deletion is permanent.
Detailed instructions (in Spanish) are available at https://ponderahealth.com/delete-account. Deleting your account does not cancel a subscription: cancel it in your store first.