This page gives an overview of how we handle the information used within Pondera, how you can control your data and how to request the deletion of your account.
At Pondera we value your privacy and aim to handle your information responsibly, transparently and securely.
This Privacy Policy explains what data we may collect, how we use it, what general measures we apply to protect it and what options you have regarding your account and your data.
We may collect information such as your name, email address, profiles you create, nutrition goals, food logs and usage preferences within the app.
We may also collect technical device information, such as app version, build, platform, device model and data related to errors or performance.
With the user's consent, we may also access health data from external integrations such as Huawei Health, including body weight, body composition (for example: body fat, muscle mass, BMI) and calories burned.
The information collected may be used to provide the core features of Pondera, improve the user experience, save settings, show history and generate metrics within the app.
It may also be used to resolve technical issues, respond to support requests and improve the stability, performance and quality of the service.
For integrations with health services such as Huawei Health, the data is used to display metrics, analyze progress and keep the user experience consistent across platforms.
We do not share your personal information arbitrarily.
We may share data only when necessary to operate features of the service, comply with legal obligations or work with providers that support the operation of the platform, under reasonable confidentiality measures.
We apply reasonable measures to protect information against unauthorized access, alteration, loss or misuse.
However, no system is completely infallible, so absolute security cannot be guaranteed in every scenario.
We will keep information for as long as necessary to provide the service, fulfil operational purposes, resolve incidents and meet applicable legal or technical obligations.
You can update or correct certain data from within the app, where that feature is available.
You can also contact the support team if you need help with your account information or privacy.
You can delete your account and the associated data directly from the app at any time.
To start the process, open the app and go to: Profile -> Privacy & Security -> Delete account.
As a security measure, you will need to confirm your identity before the deletion is completed.
If your account was created with email and password, you will be asked to enter your current password.
If you signed in with Google or Apple, you will be asked to sign in again with the same account to confirm your identity before continuing.
If you have trouble accessing your account or need help following the process in the app, you can find up-to-date instructions (in Spanish) at:
https://ponderahealth.com/delete-account
You can also write to soporte@ponderahealth.com for guidance, but the deletion must be confirmed and carried out by the user from within the app.
If you manage multiple profiles within your account, you are responsible for the proper and lawful use of the information recorded in them.
You must make sure you have sufficient authorization when you record data about other people.
This Privacy Policy may be updated to reflect service improvements, regulatory changes or internal adjustments.
The version in force is the one published within the app or on Pondera's official channels.
If you have questions about this Privacy Policy or how your information is handled, you can contact Pondera through the Help & Support section.
Pondera can integrate with Huawei Health (Health Service Kit) to access certain health data of the user.
This integration is completely optional and requires the user's explicit authorization.
Data that may be accessed:
- Body composition data (for example: weight, body fat, BMI, muscle mass, among others)
- Daily calories burned
Use of the data:
This data is used exclusively to display metrics within the app, enable progress tracking and improve the user experience.
Synchronization:
Pondera only reads data from Huawei Health. No data is modified or written to Huawei Health.
User control:
The user can revoke access at any time from the Huawei Health settings or from the app.
Sharing:
Pondera does not share health data with third parties. The information is used only within the app.