You can delete your account and its associated data directly from the app by following the security process. Here you will find the steps to start the request, confirm your identity and understand what information is deleted.
Account deletion is done directly from the app.
To start, open the app and go to: Profile -> Privacy & Security -> Delete account.
As a security measure, you will be asked to confirm your identity before the deletion is completed.
If your account was created with an email and password, you will be asked to enter your current password to delete the account.
If you signed in with Google or Apple, you will be asked to sign in again with the same account to confirm your identity before continuing.
When you delete your account, your personal data and all information associated with your use of Pondera are permanently deleted, including:
• Your account, email address and settings
• All profiles in your account, including family members'
• Food logs and custom foods
• Goals, nutrient targets and diet plans
• Weight and body-composition entries, and progress photos
• Analyzed meal photos and conversations with AI features
• Shared profiles and links with other accounts, in both directions
• Reports sent to support from the app
If you logged information on a profile someone else shared with you, that information belongs to their profile and is kept for its owner, no longer associated with you.
Deleting your account does not cancel a Premium subscription purchased on the App Store or Google Play. Cancel it in your store account settings, before or after deleting your account, to avoid further charges.
Deletion runs as soon as you confirm it in the app and complete the security check. It cannot be undone.
Account deletion is not processed manually by email.
If you have trouble accessing your account or need help following the process in the app, you can write to: soporte@ponderahealth.com
Our team can guide you through completing the process correctly from the app, but the deletion must be confirmed and carried out by you in the app.