You can delete your Pondera Pace account and its data directly from the app by following the corresponding security process. Here you will find the steps to start the request, confirm your identity and understand what information is deleted.
Account deletion is done directly from the Pondera Pace app.
To start the process, open the app and go to: Profile -> Delete account.
You will need to check the box confirming you understand the action is permanent and confirm the final alert before it runs.
If your account was created with email and password, you will be asked to enter your current password to delete the account.
If you signed in with Google or Apple, you will be asked to sign in again with the same account to confirm your identity before continuing.
Deletion is total: your personal data and all information associated with your use of Pondera Pace are permanently deleted, including:
• Account information and athlete profile
• Training sessions imported, logged manually or from files, metric series and routes
• Recovery metrics (sleep, HRV, resting heart rate)
• Training plans, goals and zones
• Shoes, records, medals and challenges
• Notifications, preferences and settings
Deletion cannot be undone and the data cannot be recovered afterwards.
Pondera Pace only reads data from Apple Health and Health Connect: deleting your account erases the imported copy in our systems, but does not modify or delete the original information stored in Apple Health, in Health Connect or in the app that generated it.
Read permission is revoked from the operating system. On iPhone: Settings > Health > Data Access & Devices > Pondera Pace. On Android: Health Connect > App permissions > Pondera Pace. The original data is managed or deleted from those same apps.
Deleting your account does not cancel a subscription purchased in the App Store or Google Play. Cancel it in the store to avoid further charges, as explained in the Cancellation Policy.
Once you confirm the process in the app and complete the required security check, the account is deleted immediately and you are signed out.
Account deletion is not processed manually by email.
If you have trouble accessing your account or need help following the process in the app, write to soporte@ponderahealth.com
Our team can guide you through completing the process in the app, but the deletion must be confirmed and carried out by the user within the app.
Pondera Pace imports your runs from Health Connect, measures your zones and recovery, and every morning tells you what today’s session is.
