Terms and Conditions

By creating an account or using Pondera Pace, you agree to these Terms and Conditions and to the Privacy Policy. If you do not agree with any of them, do not use the app.

If you use Pondera Pace on an Apple device, these terms supplement Apple's standard Licensed Application End User License Agreement (see section 10).

You must be at least 16 years old to use Pondera Pace. The app is not directed at anyone under that age and, if we learn that an account belongs to someone under 16, we will delete it together with its data.

If you are 16 or older but under the age of majority where you live, you need the consent of a parent or legal guardian to use the app and to purchase the Premium subscription.

Pondera Pace is a running training app. It imports your workouts and recovery metrics, shows routes on a map, the weather for each session, records, shoe mileage, medals and seasonal challenges, and suggests plans, sessions, paces, zones and in-run hydration and fueling.

Some features are only available with the Premium subscription. The features included in each tier are shown in the app and may change over time.

You are responsible for the information in your account, for keeping it accurate and for keeping your credentials confidential. Let us know if you suspect unauthorized access.

Your Pondera Pace account is personal and separate from any other app in the platform: data is not shared between them automatically.

You can delete your account at any time from the app, as explained in Account deletion.

With your permission, Pondera Pace reads (never writes) workouts, heart rate, HRV, sleep and routes from Apple Health on iPhone or from Health Connect on Android. You can also log sessions manually or import .tcx, .gpx or .kml files. You can revoke access to Apple Health or Health Connect at any time in your device settings.

The accuracy of the metrics depends on the data recorded by your device, watch, file or source app. Pondera Pace does not guarantee the accuracy or completeness of that data and does not correct or validate inaccurate measurements from those sources.

Route maps use Google Maps, and the weather for each session comes from Open-Meteo based on the session's start location. Those services belong to third parties, which may have their own terms, and their availability or accuracy is outside our control.

Running and any other physical activity carry risks, including injury, heart problems and, in rare cases, death. By following a plan, session or suggestion from the app, you voluntarily assume those risks.

Consult a doctor before starting a training program or significantly changing your volume or intensity, especially if you have a pre-existing medical condition, are pregnant, take medication or have not exercised in a while. Stop exercising immediately and seek medical attention if you feel chest pain, dizziness, unusual shortness of breath, severe pain or any other worrying symptom.

VO2 max, paces and zones, readiness, Twin predictions, hydration and fueling suggestions and the other metrics are approximate estimates calculated from your data. They are not medical or laboratory measurements and may be inaccurate.

Pondera Pace is not a medical device, does not provide medical diagnosis, treatment or prescription, and does not replace the care of a doctor, physical therapist, dietitian or professional coach. Do not use it for emergencies: in an emergency, contact your local emergency services.

Pondera Pace offers an auto-renewable Premium subscription, monthly or yearly, purchased through Apple's App Store or Google Play. The price, currency and length of the period are shown in the app and in the store before you confirm the purchase.

Payment is charged to your Apple or Google account when you confirm the purchase. The subscription renews automatically for the same period and at the same price, and the renewal is charged within 24 hours before the end of the current period, unless you cancel at least 24 hours before it ends.

If the store offers you a free trial when you subscribe, the paid subscription starts automatically when the trial ends, unless you cancel at least 24 hours before.

If the subscription price changes, Apple or Google will notify you before it applies and, where their rules require it, ask for your consent. The new price applies from the next renewal.

You can turn off automatic renewal at any time in the store where you subscribed. In the app, the "Manage in the store" button in your subscription details takes you straight there.

On iPhone: open Settings, tap your name, go to Subscriptions, choose Pondera Pace and tap Cancel Subscription.

On Android: open Google Play, tap your profile picture, go to Payments & subscriptions > Subscriptions, choose Pondera Pace and tap Cancel subscription.

Cancelling stops future renewals and you keep Premium until the end of the period already paid; after that, your account continues on the free tier. Deleting the app or your account does not cancel the subscription: you must cancel it in the store.

Charges and refunds are handled by Apple and Google under their own policies, not by Pondera Pace. For App Store purchases, request a refund at reportaproblem.apple.com; for Google Play purchases, see the Google Play refund policy. You will find more detail in the Cancellation Policy.

On Android, we may offer coupons that are redeemed in the app. A coupon may grant free access to Premium for a set period or apply a discount to the store purchase. On iPhone, promotions are offered only through App Store offer codes, redeemed under Apple's rules.

Coupons have no cash value, cannot be exchanged for money, are personal and non-transferable, may have a limited number of redemptions and an expiry date, and may be revoked if obtained or used fraudulently or in breach of these terms. When a free-access coupon period ends, Premium ends without any charge unless you purchase a subscription.

If you download Pondera Pace from the App Store, your license to use it is governed by Apple's standard Licensed Application End User License Agreement, which these terms supplement.

These terms are between you and Pondera Pace, not Apple. Apple is not responsible for the app or its content, has no obligation to provide maintenance or support for it, and is not responsible for addressing any claims relating to the app, including product liability, regulatory compliance or consumer protection claims, or third-party intellectual property infringement claims.

If the app fails to conform to any applicable warranty, you may notify Apple, and Apple may refund the purchase price of the app, if any; to the maximum extent permitted by law, Apple has no other warranty obligation. You must comply with applicable third-party terms when using the app. Apple and its subsidiaries are third-party beneficiaries of these terms and, once you accept them, Apple may enforce them against you.

When using Pondera Pace you agree not to:

• Try to access other users' accounts or data, or parts of the service you do not have access to.

• Interfere with the operation of the app or its servers, or overload them with automated requests.

• Copy, decompile, reverse engineer, resell or commercially exploit the app, except to the extent the law expressly allows.

• Circumvent the Premium subscription controls or abuse coupons and promotions.

• Import files or data that do not belong to you or that you have no right to use, or use the app for unlawful purposes.

We may suspend or close your account if you breach these terms, if the law requires it or if your use puts the security of the service or other users at risk.

You can stop using the app and delete your account at any time. Deletion is total and permanent. An active subscription purchased in the store is not cancelled when your account is closed or deleted: cancel it in the App Store or Google Play.

We strive to keep the app available and working properly, but we do not guarantee uninterrupted or error-free operation.

We may modify, add or remove features and carry out maintenance or temporary suspensions, giving advance notice when a change significantly affects the Premium subscription.

The design, brand, interfaces, text, graphics and other elements of Pondera Pace belong to their owners and may not be copied, distributed or reused without authorization.

We grant you a limited, personal, non-exclusive, non-transferable and revocable license to use the app for personal, non-commercial purposes. The training data you log or import remains yours.

To the maximum extent permitted by applicable law, Pondera Pace is provided "as is" and "as available", without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy and non-infringement.

We do not warrant that the plans, metrics or estimates are accurate or suitable for you, or that following them will produce any particular athletic result.

To the maximum extent permitted by applicable law, Pondera Pace will not be liable for any indirect, incidental, special, consequential or punitive damages, or for injuries, data loss or decisions made based on the information shown by the app.

To the maximum extent permitted by applicable law, Pondera Pace's total liability for any claim relating to the app is limited to the amount you paid for the Premium subscription in the 12 months before the event giving rise to the claim.

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of certain damages; in that case, the exclusions and limitations above apply only to the extent permitted.

We may update these Terms and Conditions. The current version is the one published on this page and linked from the app, with its last-updated date.

If a change is material, we will notify you in the app or by email before it takes effect. If you keep using the app after that date, you accept the new version; if you do not agree, you can stop using it and delete your account.

If you have questions about these Terms and Conditions, write to soporte@ponderahealth.com or use the Help section in the app.